Terms and Conditions

Basis of the sale

We aim to give you a clear idea of the nature of the products and services that we sell. However, as you can appreciate there may inevitably be some variations in content between subject specific courses and talks as we frequently update material. Illustrations, descriptions, photographs and other information pertaining to a specific product is approximate and for guidance only.


Goods pricing & delivery

If the price of goods changes between the date we accept your order and the delivery date, you will pay the price you paid during your original transaction.


If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our Return and Refund Policy. 


Our charges for delivery are detailed on our Delivery Information page.


We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is accurate, and that you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.


We aim to deliver within the quoted time frame, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date has changed.


You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.


We are not able to delay deliveries, our plants and seedlings are all grown and nurtured by our nursery and sent to you at the best stage of development for safe transportation and for you to grow them on successfully. 


If you are not likely to be at home when your items are due to be delivered (see individual product pages) then please let us have an alternative delivery address (perhaps a neighbour or family member). To ensure that we can arrange this request, we will require at least 3 weeks before the delivery period given.



Warranty

We aim to provide high quality plants and products to our customers. Accordingly we warrant that where the goods and products that are not already covered by a manufacturer’s guarantee, they will meet our specification and will be free from defects at the time of delivery. If the goods arrive with you in an unacceptable state, please contact our customer service team to highlight the problem, and we will replace or refund your goods as applicable.



Offers & promotions

Occasionally we run offers, promotions and sales online which adhere to the following guidelines:

  • All offers are subject to availability. Sale items are limited stock and although a product may show as in stock we may occasionally be unable to fulfil the order, due to increased demand. If we are unable to fulfil an order, you will be sent a letter notifying you of this and given a refund for the item.

  • Offers can only be redeemed once and not in conjunction with any other offer. Discounts apply to the value of the goods only. Not redeemable against: previous orders, gift vouchers, gift wrap, courses, overseas delivery, sale items or items in the shop at Perch Hill.

  • Offers giving £5 off have minimum spend of £5 excluding P&P.

  • Offers are not transferable or for publication online or offline.

  • All offers exclude delivery charges – this applies to both the spend threshold and the application of the overall discount. The exception is free P&P (excluding Next Day Delivery).

  • Offer end dates apply.

  • Offers are at the sole discretion of A.K.B. and are subject to variation or withdrawal without notice.

  • Offers or promotions cannot be applied to previously placed orders.



Excluded products from promotions

  • Free P&P offers are redeemable against UK mainland delivery. Free P&P does not apply to overseas delivery, next day delivery options or sale only orders.

We reserve the right to amend the offer exclusion list at our discretion and without prior warning.



Customer reviews

All reviews will be reviewed prior to publishing to ensure they are appropriate and not likely to cause offence. In most instances reviews will then appear alongside the product within a working week. If you have a particular problem with a product and would like to draw it to our attention please contact customer services. We reserve the right to contact you via email following a review for the following reasons:

  • following on from a review where we feel we have relevant, useful information that could help you in the future regarding our products or services


Security

We work with reputable third party payment providers, who use digital signatures and strong encryption to ensure that all sensitive information is protected throughout every transaction.


Liability

The total liability of A.K.B. for any claim, howsoever arising, shall not exceed the price of the goods supplied by us to the customer.


If you have a valid claim based on the poor condition or quality of your goods and you return them within a reasonable time, you are entitled to choose between a refund or replacement where possible.


These terms and conditions do not affect your statutory rights as a consumer.


We endeavour to keep the website up-to-date, but retain the right to update product information without notice.


Cookie & privacy policy

We are committed to protecting your privacy. Please click here for our full Cookie and Privacy Policy, including the data we collect about you, information shared with third parties, how we use cookies, and links to other websites.


Email policy

Please click here for our full Email Policy, including information on how we collected your email address, why we have emailed you, how to unsubscribe from our marketing emails, and what to do if you feel you have received unsolicited emails from us.


Copyright

All of the written, photographic, design and video content of growsomething.co.uk, along with the arrangement of it, are the copyrighted property of A.K.B., or that of the people who have granted us the right to use it. All rights reserved.


None of the material on the website or social media channels may be used without our written permission. You may download Planting Instructions or print off a single copy of a webpage for your own personal, non-commercial use offline.



Complaints

If you wish to complain about any aspect of our service, please email us at admin@growsomething.co.uk